ISO27001 is built on a strong foundation of policies and procedures. But let’s be honest—most employees groan when they hear the word “policy.” For many, policies are seen as unnecessary bureaucracy or paperwork that gathers dust in a drawer.
However, in an ISO27001 policy, documentation isn’t just paperwork—it’s the backbone of your Information Security Management System (ISMS). Done right, ISO27001 policies are powerful tools that define expectations, guide behaviour, and build a security-first culture across your organisation.
In this blog, we’ll explore why an ISO27001 policy matters, the key policies your organisation needs, and how to make them practical, effective, and actionable.
Why ISO27001 Policies and Procedures Matter
ISO27001 requires policies for one important reason: consistency. Without a structured ISO27001 policy, every employee might approach security differently, leaving your organisation vulnerable to breaches and non-compliance.
Well-crafted ISO27001 policies:
Set Clear Expectations – Employees know exactly what’s required of them.
Bridge Compliance and Action – Policies turn high-level security objectives into practical, day-to-day practices.
Reduce Risk – When employees follow security policies, the likelihood of human error and insider threats decreases.
Streamline Operations – Policies create a common language and process for handling security-related tasks.
Think of your ISO27001 policy as the “rules of the game.” They ensure everyone—from leadership to frontline staff—plays their part in protecting your organisation.
Key ISO27001 Policies You Need
Not all ISO27001 policies are created equal. While ISO27001 requires documentation, the standard doesn’t prescribe exactly how policies should look or what they should include. This flexibility allows organisations to tailor their policies to their specific needs.
Here are five key ISO27001 policies that every organisation should prioritise:
1. Information Security Policy
This is your overarching document, outlining your organisation’s security objectives, commitments, and scope. It sets the tone for your entire ISO27001 policy framework.
Include a high-level summary of your security goals.
Highlight leadership’s role in supporting security.
Keep it concise—this policy is often shared with stakeholders and clients.
2. Access Control Policy
Who has access to what, and why? Your ISO27001 policy on access control defines how permissions are granted, reviewed, and revoked.
Enforce the principle of least privilege (employees only access what they need).
Include processes for onboarding, offboarding, and role changes.
Specify the use of multi-factor authentication (MFA) for critical systems.
3. Incident Response Policy
What happens when things go wrong? This ISO27001 policy ensures your organisation is prepared to detect, report, and recover from security incidents.
Define the steps for incident detection, containment, and recovery.
Assign roles and responsibilities for incident management.
Include guidelines for notifying stakeholders and regulatory bodies (e.g., GDPR reporting).
4. Asset Management Policy
Your assets include everything from laptops and servers to sensitive data. This ISO27001 policy outlines how assets are identified, classified, and secured.
Create an inventory of all critical assets.
Classify assets based on their sensitivity and importance.
Define handling procedures for physical and digital assets.
5. Business Continuity Policy
If your organisation faced a ransomware attack or system failure, how would it keep running? This ISO27001 policy ensures you have plans in place to minimise downtime.
Identify critical business functions and the resources needed to support them.
Develop plans for disaster recovery and continuity.
Test your plans regularly to ensure they work in real-world scenarios.
How to Create Practical ISO27001 Policies
A common mistake businesses make is creating ISO27001 policies that are overly complex, generic, or difficult to follow. To ensure your ISO27001 policy is effective:
Tailor It to Your Organisation – Use language and examples that make sense for your business. Avoid boilerplate templates that don’t reflect your operations.
Keep It Concise – Employees won’t read long, jargon-filled documents. Focus on clarity and simplicity.
Involve Your Team – Policies are more effective when employees have a say in their creation. Consult key departments to ensure the ISO27001 policy is realistic and relevant.
Review and Update Regularly – Threats and business needs evolve—so should your ISO27001 policies. Schedule regular reviews to keep them up to date.
Train Your Staff – A policy is useless if no one knows it exists. Provide regular training to ensure employees understand their responsibilities.
Common Challenges (and How to Overcome Them)
“No One Reads the Policies”
Solution: Make ISO27001 policies concise, engaging, and role-specific. Include summaries or infographics for quick reference.
“We Don’t Have Time to Update Policies”
Solution: Incorporate policy reviews into your ISMS maintenance schedule. Break updates into manageable chunks.
“Employees Ignore Policies”
Solution: Align ISO27001 policies with training and make compliance part of performance evaluations.
The Benefits of Strong ISO27001 Policies
When done well, ISO27001 policies provide more than compliance—they create a culture of accountability and security across your organisation. Benefits include:
Fewer Incidents – Employees are less likely to make costly mistakes when policies guide their behaviour.
Easier Audits – Well-documented ISO27001 policies streamline the certification and audit process.
Improved Efficiency – Consistent ISO27001 policies reduce confusion and duplication of effort.
Final Thoughts
An ISO27001 policy doesn’t have to be a burden—it’s an opportunity to strengthen your security and improve your operations. By tailoring ISO27001 policies to your organisation and focusing on practicality, you can create policies that employees actually follow and that deliver real value.