ISO 27001:2022 Annex A 5.12 – Classification of Information Explained

Not all information needs the same level of protection.

Annex A 5.12 exists to ensure organisations apply appropriate protection based on the value, sensitivity, and criticality of information, rather than treating everything the same or relying on assumptions.

Information classification is a foundational control. When it is applied well, many other controls become simpler, more consistent, and more effective. When it is applied poorly, security effort is misdirected and business friction increases.

ISO 27001

Quick Guide: Annex A 5.12 at a Glance

Annex A 5.12 of ISO 27001:2022 focuses on the classification of information.

At a practical level, this means:

  • Grouping information into meaningful categories
  • Reflecting confidentiality, integrity, and availability needs
  • Considering legal, regulatory, and contractual obligations
  • Aligning protection with business impact
  • Avoiding over- or under-classification

The control does not prescribe a universal classification scheme or specific labels. Organisations are expected to define an approach that fits their business context and risk profile.

The intent is to ensure information receives appropriate and proportionate protection throughout its lifecycle.

In-Depth Guide to Annex A 5.12

What Is Annex A 5.12 and Why Does It Matter?

Information varies widely in sensitivity and importance.

For example:

  • Public-facing marketing content
  • Internal operational data
  • Commercially sensitive information
  • Personal or regulated data

Applying the same controls to all of these either:

  • Over-restricts low-risk information, or
  • Under-protects high-risk information

Annex A 5.12 ensures organisations make deliberate, risk-based decisions about how information should be handled and protected.

Classification also provides a shared understanding across the organisation, reducing ambiguity and inconsistent handling.

How to Implement Annex A 5.12 Effectively

A pragmatic approach to Annex A 5.12 typically includes the following elements.

1. Define a Clear Classification Scheme

Organisations should define a small number of classification levels that are:

  • Easy to understand
  • Relevant to business risk
  • Usable in day-to-day operations

The scheme should reflect the potential impact of loss of confidentiality, integrity, or availability.

Complex schemes are rarely applied consistently.

2. Consider Business Needs and Legal Obligations

Classification decisions should take into account:

  • Legal and regulatory requirements
  • Contractual commitments
  • Business need for information sharing and availability

Legal obligations should take precedence where applicable, but classification should also support effective operations.

3. Assign Responsibility to Information Owners

While classification schemes are defined at an organisational level, information owners are typically responsible for applying them correctly.

Owners are best placed to understand:

  • The value of the information
  • How it is used
  • The impact of compromise

Clear ownership supports consistent and accountable classification.

4. Apply Classification Throughout the Information Lifecycle

Information classification is not static.

It should be considered when information is:

  • Created or received
  • Stored or processed
  • Shared internally or externally
  • Archived or disposed of

Information may legitimately change classification over time as its value or sensitivity changes.

5. Maintain Organisational Consistency

Classification only works if it is applied consistently.

This includes:

  • Common understanding across departments
  • Clear definitions of classification levels
  • Alignment when sharing information with external parties

Inconsistent interpretation increases the risk of mishandling.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Common Challenges and How to Overcome Them

  • Over-classifying information “just in case”
  • Balance security needs with business usability
  • Too many classification levels
  • Keep schemes simple and practical
  • Inconsistent application across teams
  • Provide clear guidance and ownership
  • Treating classification as a one-off exercise
  • Review classification as information changes

Classification should enable security, not obstruct it.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Final Recommendations

Annex A 5.12 is about applying the right level of protection to the right information.

When classification is implemented effectively:

  • High-risk information receives appropriate safeguards
  • Low-risk information remains usable
  • Security controls are better targeted
  • Handling expectations are clearer

An information classification scheme does not need to be perfect. It needs to be understood, applied, and maintained.

That is the outcome Annex A 5.12 is designed to achieve.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

The Annex Control Table

ISO 27001:2022 Organisational Controls
ISO 27001:2022 Technological Controls