Policies without consequences are suggestions, not controls.
Annex A 6.4 exists to ensure organisations apply a formal, fair, and consistent disciplinary process when information security policies, rules, or standards are breached.
This control reinforces that information security is taken seriously, while ensuring responses are lawful, proportionate, and defensible.

Annex A 6.4 of ISO 27001:2022 focuses on the disciplinary process for information security violations.
At a practical level, this means:
The control does not mandate dismissal or punitive action. It expects a graduated, proportionate approach that acts as both a deterrent and a corrective mechanism.
Information security relies on people following agreed rules.
When violations occur and:
…confidence in the ISMS erodes quickly.
Annex A 6.4 ensures organisations:
This control supports accountability without creating a culture of fear.
A pragmatic approach to Annex A 6.4 typically includes the following elements.
Organisations should document how disciplinary matters relating to information security are handled, including:
Clarity prevents ad-hoc or inconsistent responses.
Personnel should be aware of:
Awareness acts as a deterrent and supports fairness.
Disciplinary action should consider factors such as:
Not all breaches warrant the same response.
Similar breaches should be handled in a similar way.
Consistency:
Decisions should be evidence-based and documented.
Disciplinary processes must comply with:
Information security teams should not act in isolation — coordination with HR and legal functions is essential.
Disciplinary action should be taken without unnecessary delay once facts are established.
Delays:
Timeliness supports learning and accountability.
Disciplinary action should not be the end of the process.
Organisations may also consider:
The goal is to reduce future risk, not simply penalise behaviour.
Annex A 6.4 does not require:
It does require organisations to:
A weak disciplinary process increases insider risk.
An overly aggressive one damages culture and trust.
Most failures stem from inconsistency, not lack of policy.
Annex A 6.4 is about making information security enforceable.
When disciplinary processes are applied effectively:
People take security seriously when they see it is managed seriously.
That is exactly what Annex A 6.4 is designed to achieve.
We can help you understand your actual security needs and even if we cant help we can point you in the right direction
Talk to a security expert today