ISO 27001:2022 Annex A 5.22 – Monitoring, Review and Change Management of Supplier Services Explained

Supplier risk does not stay static.

Annex A 5.22 exists to ensure organisations actively monitor, review, and manage changes to supplier services, so that information security and service delivery remain aligned with what was originally agreed.

This control recognises that suppliers evolve over time — and that unmanaged change is one of the most common sources of third-party security failure.

ISO 27001

Quick Guide: Annex A 5.22 at a Glance

Annex A 5.22 of ISO 27001:2022 focuses on maintaining an agreed level of information security and service delivery throughout the supplier relationship.

At a practical level, this means:

  • Monitoring supplier performance against agreed expectations
  • Reviewing information security and service delivery regularly
  • Managing changes to supplier services in a controlled way
  • Reassessing risk when supplier services or environments change
  • Ensuring security standards do not degrade over time

The control does not require constant auditing of every supplier. It expects a risk-based, proportionate approach, focused on suppliers whose failure or change would have the greatest impact.

In-Depth Guide to Annex A 5.22

What Is Annex A 5.22 and Why Does It Matter?

Many supplier issues arise after onboarding, not at contract signature.

Over time, suppliers may:

  • Change their service model
  • Introduce new technology or platforms
  • Subcontract parts of delivery
  • Modify their security practices
  • Scale services in ways that affect risk

Without monitoring and change control, these shifts can:

  • Introduce new vulnerabilities
  • Break previously agreed controls
  • Reduce service reliability
  • Create compliance gaps

Annex A 5.22 ensures organisations retain visibility and control as supplier services evolve.

How to Implement Annex A 5.22 Effectively

A pragmatic approach to Annex A 5.22 typically includes the following elements.

1. Monitor Supplier Services Proportionately

Monitoring should reflect supplier risk and criticality.

This may include:

  • Reviewing service reports or metrics
  • Tracking availability and performance
  • Monitoring security-related events or incidents
  • Reviewing certifications or independent assurance

Effort should be focused where impact is highest.

2. Review Information Security Performance

Supplier reviews commonly consider:

  • Adherence to agreed security requirements
  • Incident history and response effectiveness
  • Changes to security controls or governance
  • Emerging risks affecting service delivery

Reviews do not need to be complex, but they should be deliberate and documented.

3. Manage Changes to Supplier Services

Changes to supplier services can materially affect risk.

Changes may include:

  • Infrastructure or platform changes
  • Software upgrades or new functionality
  • Changes to hosting locations
  • Introduction of subcontractors
  • Changes to incident management or recovery arrangements

Annex A 5.22 expects such changes to be assessed and managed, not accepted by default.

4. Reassess Risk When Change Occurs

Not all changes introduce the same level of risk.

Organisations typically reassess:

  • Impact on confidentiality, integrity, and availability
  • Whether existing controls remain appropriate
  • Whether additional safeguards are needed

Risk reassessment supports informed decision-making rather than reactive response.

5. Maintain Records and Accountability

Records of monitoring, reviews, and significant changes support:

  • Oversight and governance
  • Incident investigation
  • Assurance and audit

Records should reflect what was reviewed, what changed, and how issues were addressed.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Common Challenges and How to Overcome Them

  • Treating supplier assurance as a one-off activity
  • Monitor and review suppliers throughout the relationship
  • Over-monitoring low-risk suppliers
  • Apply segmentation and focus on critical services
  • Accepting supplier changes without assessment
  • Review changes for security and service impact
  • Poor visibility of subcontracting changes
  • Require notification and review of material changes

Supplier risk increases when relationships drift without oversight.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Final Recommendations

Annex A 5.22 is about preventing security erosion over time.

When supplier services are monitored, reviewed, and changed in a controlled way:

  • Security expectations remain aligned
  • Service quality is maintained
  • Risks are identified earlier
  • Incidents are easier to manage

Suppliers will change — that is inevitable.
Annex A 5.22 ensures those changes do not quietly undermine information security.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

The Annex Control Table

ISO 27001:2022 Organisational Controls
ISO 27001:2022 Technological Controls