Most security incidents are not caused by new threats.
They are caused by poorly controlled change.
Annex A 8.32 exists to ensure organisations manage changes to information systems in a controlled, consistent, and risk-aware way, protecting confidentiality, integrity, and availability while still allowing the business to evolve.
This control is about control and predictability, not blocking progress.

Annex A 8.32 focuses on change management for information processing facilities and systems.
In practice, this includes:
The control applies to technical, procedural, and system-level changes, regardless of whether they are large or small.
Change introduces uncertainty.
Uncontrolled or poorly assessed changes can:
Annex A 8.32 ensures organisations understand the impact of change before it happens, rather than investigating it after something goes wrong.
This control replaces ISO 27001:2013 Annex A 12.1.2, 14.2.2, 14.2.3, and 14.2.4, consolidating change-related requirements into a single control aligned to modern environments.
Organisations should define what types of activity are treated as change, including:
Clarity avoids accidental bypass of controls.
Before implementation, changes should be assessed to understand:
Impact assessment supports proportionate decision-making.
Changes should be authorised by individuals with suitable responsibility and understanding of the risk.
Authorisation helps ensure:
The level of authorisation should reflect the risk and impact of the change.
Relevant internal and external parties should be informed of changes where appropriate, including:
Poor communication often causes more disruption than the change itself.
Testing helps confirm that changes:
Testing should be performed in a controlled environment where possible and aligns closely with Annex A 8.29.
Changes should be implemented following agreed procedures that consider:
Controlled implementation reduces the likelihood of service disruption.
For changes with potential impact, organisations should consider:
Being able to reverse a change quickly often limits incident impact.
Records should be maintained to show:
Change records support audit, investigation, and learning.
Following change, organisations should consider whether updates are required to:
Out-of-date documentation undermines both security and operations.
Changes may affect:
Annex A 8.32 supports reviewing and updating these arrangements to reflect the new environment.
Emergency changes may be unavoidable.
Where this occurs:
Emergency does not mean uncontrolled.
Where feasible, organisations may benefit from:
Automation improves consistency but does not remove the need for governance.
Most outages are traced back to changes that were not properly managed.
Annex A 8.32 is about introducing change without introducing unnecessary risk.
When change management is applied effectively:
Change is inevitable.
Chaos is not.
Annex A 8.32 ensures organisations change with control, not hope.
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