ISO 27001:2022 Annex A 5.24 – Information Security Incident Management Planning and Preparation Explained

Incidents rarely fail because teams don’t try hard enough.
They fail because planning happened too late.

Annex A 5.24 exists to ensure organisations plan, prepare, and structure how information security incidents, events, and weaknesses are managed, before pressure, uncertainty, or impact distort decision-making.

This control is about readiness, not reaction.

ISO 27001

Quick Guide: Annex A 5.24 at a Glance

Annex A 5.24 of ISO 27001:2022 focuses on planning and preparing for information security incident management.

At a practical level, this means:

  • Defining how information security incidents are managed
  • Establishing roles, responsibilities, and authority in advance
  • Creating documented procedures for incidents, events, and weaknesses
  • Ensuring people are trained and competent to respond
  • Supporting consistent, professional handling under pressure

The control does not require a complex incident response framework or enterprise-scale tooling. It expects a clear, workable approach that fits the organisation’s size, structure, and risk profile.

The emphasis is preparedness, consistency, and learning.

In-Depth Guide to Annex A 5.24

What Is Annex A 5.24 and Why Does It Matter?

Information security incidents are disruptive by nature.

They often involve:

  • Time pressure
  • Incomplete information
  • High operational and reputational risk
  • Legal or regulatory implications

Without prior planning:

  • Responsibilities are unclear
  • Decisions are delayed or duplicated
  • Communication becomes inconsistent
  • Evidence is mishandled
  • Lessons are lost once the incident ends

Annex A 5.24 ensures organisations establish structure before stress, enabling incidents to be managed calmly, consistently, and professionally.

This control applies not only to confirmed incidents, but also to:

  • Security events
  • Suspected weaknesses
  • Early indicators of compromise

Early handling matters.

How to Implement Annex A 5.24 Effectively

A pragmatic approach to Annex A 5.24 usually includes the following elements.

1. Define an Incident Management Approach

Organisations should define how information security incidents are:

  • Identified
  • Reported
  • Assessed
  • Managed
  • Closed

This provides a common operating model that avoids ad-hoc decision-making.

2. Establish Roles and Responsibilities

Incident management requires coordination.

Organisations typically define:

  • Who leads incident response
  • Who provides technical support
  • Who manages communication
  • Who authorises escalation or external engagement

Clear responsibility reduces confusion when time is critical.

3. Create Documented Procedures

Documented procedures support consistent handling.

Procedures often cover:

  • Reporting routes and escalation paths
  • Initial assessment and triage
  • Investigation and analysis
  • Communication and coordination
  • Closure and follow-up

Procedures should be usable under pressure, not written for audit purposes.

4. Ensure Competence and Training

Only trained and competent personnel should manage incidents.

This includes:

  • Access to current procedures
  • Role-specific training
  • Periodic refreshers
  • Opportunities to learn from past incidents

Competence is more important than formal titles.

5. Support Learning and Improvement

Incidents provide valuable insight.

Annex A 5.24 supports:

  • Post-incident review
  • Root cause analysis
  • Identification of improvements
  • Updating procedures and controls

Learning reduces the likelihood and impact of recurrence.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Managing Incidents in Practice

Effective incident management balances three critical factors:

  • Severity
  • Impact
  • Time to resolution

To support this, organisations commonly ensure that:

  • Events are assessed against defined criteria
  • Incidents are prioritised consistently
  • Escalation decisions are clear
  • Recovery actions minimise operational and financial impact
  • Communication is coordinated internally and externally

All activities should be logged and traceable, supporting accountability and review.

Handling of evidence, including data and communications, should be consistent with legal, regulatory, and organisational requirements.

Common Challenges and How to Overcome Them

  • Relying on informal or improvised responses
  • Define procedures before incidents occur
  • Unclear ownership during incidents
  • Assign roles and authority in advance
  • Involving untrained personnel
  • Ensure responders are competent and supported
  • Failing to learn from incidents
  • Build review and improvement into the process

Incident management breaks down most often under pressure — preparation prevents that.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Final Recommendations

Annex A 5.24 is about being ready when it matters.

When incident management is planned and prepared properly:

  • Response is faster and calmer
  • Decision-making is clearer
  • Communication is more consistent
  • Operational and reputational damage is reduced
  • The organisation becomes more resilient over time

Incidents are inevitable.
Disorganisation is not.

Annex A 5.24 ensures organisations face information security incidents with structure, confidence, and control.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

The Annex Control Table

ISO 27001:2022 Organisational Controls
ISO 27001:2022 Technological Controls