Incidents rarely fail because teams don’t try hard enough.
They fail because planning happened too late.
Annex A 5.24 exists to ensure organisations plan, prepare, and structure how information security incidents, events, and weaknesses are managed, before pressure, uncertainty, or impact distort decision-making.
This control is about readiness, not reaction.

Annex A 5.24 of ISO 27001:2022 focuses on planning and preparing for information security incident management.
At a practical level, this means:
The control does not require a complex incident response framework or enterprise-scale tooling. It expects a clear, workable approach that fits the organisation’s size, structure, and risk profile.
The emphasis is preparedness, consistency, and learning.
Information security incidents are disruptive by nature.
They often involve:
Without prior planning:
Annex A 5.24 ensures organisations establish structure before stress, enabling incidents to be managed calmly, consistently, and professionally.
This control applies not only to confirmed incidents, but also to:
Early handling matters.
A pragmatic approach to Annex A 5.24 usually includes the following elements.
Organisations should define how information security incidents are:
This provides a common operating model that avoids ad-hoc decision-making.
Incident management requires coordination.
Organisations typically define:
Clear responsibility reduces confusion when time is critical.
Documented procedures support consistent handling.
Procedures often cover:
Procedures should be usable under pressure, not written for audit purposes.
Only trained and competent personnel should manage incidents.
This includes:
Competence is more important than formal titles.
Incidents provide valuable insight.
Annex A 5.24 supports:
Learning reduces the likelihood and impact of recurrence.
Effective incident management balances three critical factors:
To support this, organisations commonly ensure that:
All activities should be logged and traceable, supporting accountability and review.
Handling of evidence, including data and communications, should be consistent with legal, regulatory, and organisational requirements.
Incident management breaks down most often under pressure — preparation prevents that.
Annex A 5.24 is about being ready when it matters.
When incident management is planned and prepared properly:
Incidents are inevitable.
Disorganisation is not.
Annex A 5.24 ensures organisations face information security incidents with structure, confidence, and control.
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