ISO 27001:2022 Annex A 8.14 – Redundancy of Information Processing Facilities Explained

Availability is not achieved by hope.
It is achieved by designing systems that continue to operate when something fails.

Annex A 8.14 exists to ensure organisations build appropriate redundancy into information processing facilities, so services remain available despite component failure, disruption, or increased demand.

This control is about engineering resilience, not reacting to outages.

ISO 27001

Quick Guide: Annex A 8.14 at a Glance

Annex A 8.14 of ISO 27001:2022 focuses on redundancy of information processing facilities.

At a practical level, this means:

  • Reducing single points of failure
  • Duplicating critical components where justified
  • Ensuring systems can fail over safely and predictably
  • Supporting availability and business continuity objectives
  • Testing redundancy to confirm it actually works

The control does not require full duplication everywhere. It expects risk-based, proportionate redundancy aligned to business need.

In-Depth Guide to Annex A 8.14

What Is Annex A 8.14 and Why Does It Matter?

Information processing facilities include:

  • Servers and storage
  • Network devices and connectivity
  • Power, cooling, and supporting infrastructure
  • Cloud platforms and managed services

When these fail without redundancy:

  • Services stop
  • Data may become unavailable
  • Security controls may fail
  • Recovery becomes slow and unpredictable

Annex A 8.14 ensures organisations design availability into systems, rather than relying solely on incident response or disaster recovery.

This control supersedes ISO 27001:2013 Annex A 17.2.1 and represents one of the most significant shifts in the 2022 revision.

How to Implement Annex A 8.14 Effectively

A pragmatic approach to Annex A 8.14 typically includes the following elements.

1. Identify Availability-Critical Information Processing Facilities

Organisations should identify:

  • Systems essential to business operations
  • Infrastructure supporting critical services
  • Components whose failure would cause unacceptable impact

Not all systems require the same level of redundancy.

2. Identify Single Points of Failure

For critical systems, organisations should identify:

  • Components with no alternative or backup
  • Shared infrastructure dependencies
  • Concentration risk in suppliers or locations

Single points of failure undermine availability by design.

3. Design Redundancy Proportionate to Risk

Redundancy may be implemented through:

  • Duplicate hardware or components
  • Standby or failover systems
  • Load balancing
  • Alternative network paths
  • Secondary data centres or regions

The level of redundancy should reflect:

  • Business impact
  • Recovery objectives
  • Cost and complexity

Redundancy without justification creates waste.
Lack of redundancy creates outage.

4. Consider Redundancy Across Physical and Logical Components

Annex A 8.14 applies to both:

  • Physical infrastructure (power, storage, network devices)
  • Logical components (applications, services, virtual platforms)

Cloud environments still require deliberate redundancy design.

5. Use Diverse Suppliers Where Appropriate

Supplier concentration increases availability risk.

Organisations may consider:

  • Multiple internet or telecommunications providers
  • Redundant cloud regions or platforms
  • Alternative service providers for critical services

Supplier diversity reduces systemic failure risk.

6. Address Geographic Separation

Where availability requirements justify it, organisations should consider:

  • Physically separate locations
  • Geographic diversity for data storage or processing
  • Reduced exposure to localised incidents

Geographic redundancy supports resilience against widespread disruption.

7. Ensure Automatic or Controlled Failover

Redundancy is only effective if systems:

  • Detect failure quickly
  • Fail over safely
  • Resume service predictably

Manual failover may be appropriate in some cases, but expectations should be clear and tested.

8. Maintain and Update Redundant Components Consistently

Redundant components should not be neglected.

Organisations should ensure:

  • Firmware and software updates are applied consistently
  • Configuration remains aligned
  • Security controls are equivalent across primary and backup systems

Out-of-date redundancy often fails when needed most.

9. Test Redundancy Regularly

Untested redundancy is theoretical.

Organisations should:

  • Test failover mechanisms
  • Validate recovery behaviour
  • Confirm availability objectives are met

Testing should occur during normal operations where possible, not only during incidents.

10. Align Redundancy With Business Continuity Planning

Annex A 8.14 strongly supports business continuity objectives.

Redundancy should align with:

  • Availability requirements
  • Recovery strategies
  • Incident response and crisis management

Redundancy is preventative continuity.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Practical Considerations

Annex A 8.14 does not require:

  • Full duplication of all systems
  • Enterprise-grade redundancy everywhere
  • Zero downtime architectures by default

It does require organisations to:

  • Design availability deliberately
  • Avoid obvious single points of failure
  • Be able to justify redundancy decisions

Most major outages occur where redundancy was assumed, not designed.

Common Challenges and How to Overcome Them

  • Assuming cloud services are inherently redundant
  • Understand service architecture and shared dependencies
  • Redundancy implemented but never tested
  • Test failover and recovery regularly
  • Inconsistent configuration across redundant systems
  • Maintain and update all components consistently
  • Single supplier dependency
  • Consider supplier and geographic diversity

Availability failures are usually architectural, not accidental.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Final Recommendations

Annex A 8.14 is about keeping services running when components fail.

When redundancy of information processing facilities is implemented effectively:

  • Availability improves
  • Outages are shorter and less severe
  • Security controls remain effective under stress
  • Business confidence increases

Failure is inevitable.
Total outage is not.

Annex A 8.14 ensures organisations plan for failure — and continue operating anyway.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

The Annex Control Table

ISO 27001:2022 Organisational Controls
ISO 27001:2022 Technological Controls