When incidents escalate, evidence quality determines outcomes.
Annex A 5.28 exists to ensure organisations collect, handle, and preserve evidence from information security incidents in a way that is reliable, defensible, and fit for purpose, including disciplinary, legal, regulatory, and contractual use.
This control is about credibility under scrutiny.

Annex A 5.28 of ISO 27001:2022 focuses on the collection and preservation of evidence related to information security incidents.
At a practical level, this means:
The control does not require forensic-level investigation for every incident. It expects a planned, legally aware approach that ensures evidence is not compromised through haste or poor handling.
Evidence collected during an incident may later be required for:
If evidence is incomplete, altered, or poorly handled:
Annex A 5.28 ensures organisations treat evidence as a security asset, not a by-product of incident response.
A pragmatic approach to Annex A 5.28 typically includes the following elements.
Evidence collection should not be improvised during incidents.
Organisations benefit from defining:
Predefined procedures reduce error under pressure.
Evidence may include, but is not limited to:
Relevance depends on incident type, impact, and context.
Evidence must be demonstrably reliable.
Organisations typically ensure that:
Any compromise of integrity reduces evidential value.
Evidence can only be collected if systems support it.
This includes ensuring that:
Evidence gaps often originate from system limitations, not process failures.
Evidence collection should be performed by individuals who:
Unqualified handling increases legal and procedural risk.
Evidence may be subject to:
Organisations should avoid assumptions and, where necessary, seek legal advice or involve appropriate authorities early.
During incident response, organisations often need to balance:
Annex A 5.28 does not prevent containment actions. It expects evidence considerations to be integrated, not ignored.
Where evidence collection could conflict with containment or legal requirements, decisions should be deliberate, justified, and recorded.
Evidence handling fails most often through haste, not intent.
Annex A 5.28 is about protecting the integrity of facts.
When evidence is collected and preserved correctly:
Not every incident leads to legal action.
But when it does, the quality of evidence determines the outcome.
Annex A 5.28 ensures organisations are prepared for that reality.
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