ISO 27001:2022 Annex A 5.5 – Contact with Authorities Explained

When a serious information security incident occurs, confusion about who to contact, when, and how often makes the situation worse.

Annex A 5.5 exists to prevent that.

This control focuses on ensuring organisations have appropriate, pre-established contact with relevant authorities, so that legal, regulatory, and supervisory obligations can be met without delay or uncertainty.

It’s about preparedness, not escalation for escalation’s sake.

ISO 27001

Quick Guide: Annex A 5.5 at a Glance

Annex A 5.5 of ISO 27001:2022 is concerned with maintaining appropriate contact with relevant authorities in line with legal, regulatory, and contractual requirements.

At a practical level, this means:

  • Identifying which authorities may need to be contacted
  • Understanding under what circumstances contact is required
  • Defining who is authorised to make that contact
  • Ensuring information shared is appropriate and controlled
  • Maintaining awareness of current and emerging regulatory expectations

The control does not require organisations to report every incident, nor does it mandate specific authorities. Those decisions depend on legal, regulatory, and contractual context.

The intent is to ensure that contact is planned and proportionate, rather than reactive and improvised during an incident.

In-Depth Guide to Annex A 5.5

What Is Annex A 5.5 and Why Does It Matter?

During an incident, time pressure and uncertainty increase the risk of mistakes.

Without prior consideration of authority contact:

  • Notifications may be delayed
  • Incorrect information may be shared
  • Legal obligations may be missed
  • Reputational damage may increase

Annex A 5.5 helps organisations prepare for these situations by ensuring that relationships and expectations are understood in advance.

It also supports broader governance by helping organisations stay informed about:

  • Regulatory changes
  • Emerging legal expectations
  • Industry-wide security concerns

This is particularly relevant where data protection, financial regulation, or sector-specific oversight applies.

How to Implement Annex A 5.5 Effectively

A practical approach to Annex A 5.5 typically includes the following steps.

1. Identify Relevant Authorities

Start by identifying which authorities are relevant to the organisation.

These may include:

  • Data protection regulators
  • Law enforcement agencies
  • Sector-specific supervisory bodies
  • Industry regulators

Relevance depends on where the organisation operates and what information it handles.

2. Define When Contact Is Required

Not all incidents require external notification.

Organisations usually define triggers based on:

  • Legal or regulatory thresholds
  • Contractual obligations
  • Severity and impact of incidents

Clarity here reduces hesitation and inconsistent decision-making during incidents.

3. Assign Responsibility for Contact

It should be clear who is authorised to contact authorities and who supports that process.

This helps ensure:

  • Consistent messaging
  • Controlled information sharing
  • Appropriate escalation

Authorisation is particularly important where sensitive or legally significant information is involved.

4. Control Information Shared

Contact with authorities should be deliberate and accurate.

Organisations often define:

  • What information may be shared
  • What must be verified before disclosure
  • How records of communication are maintained

This protects both the organisation and individuals involved.

5. Maintain Awareness of Expectations

Maintaining contact is not limited to incidents.

Ongoing engagement can help organisations:

  • Understand regulatory expectations
  • Prepare for upcoming changes
  • Improve incident readiness

This proactive awareness supports better decision-making under pressure.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Common Challenges and How to Overcome Them

  • Uncertainty about who to contact
  • Identify relevant authorities in advance
  • Delaying decisions during incidents
  • Define clear triggers for contact
  • Over-sharing information under pressure
  • Assign authorised contacts and review information before disclosure
  • Treating authority contact as incident-only
  • Use engagement to stay informed and prepared

Most issues arise from lack of preparation, not intent.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

Final Recommendations

Annex A 5.5 is about reducing uncertainty at critical moments.

When contact with authorities is planned:

  • Legal and regulatory obligations are met more reliably
  • Decisions are made with greater confidence
  • Communication is controlled and consistent
  • Incident handling becomes calmer and more effective

Waiting until an incident occurs to think about authority contact is rarely effective.

Plan it early, keep it proportionate, and review it as obligations change.

In-Depth Guide to Annex A 5.1

What is Annex A 5.1 and Why Does It Matter?

  • What the organisation values
  • How security decisions are approached
  • Where accountability sits
  • Aligns security with business objectives
  • Supports proportionate, risk-based decisions
  • Provides a reference point during incidents and disputes
  • Creates consistency without bureaucracy

How to Implement Annex A 5.1 Effectively

1. Define a Comprehensive Information Security Policy
  • Scope: What the policy applies to (systems, data, people).
  • Objectives: Why security is important for the business.
  • Roles & Responsibilities: Who is accountable for security.
  • Key Principles: Risk management, access control, and data protection.
2. Secure Senior Management Approval
  • Review and approve policies.
  • Ensure resources are allocated for implementation.
  • Lead by example in enforcing security policies.
3. Communicate and Train Employees
  • Include security policies in onboarding and ongoing training.
  • Ensure policies are easily accessible to all employees.
  • Encourage acknowledgment and acceptance of security responsibilities.
4. Regular Review & Continuous Improvement
  • Set a schedule for periodic policy reviews (at least annually).
  • Update policies based on business changes, new threats, or regulatory updates.
  • Conduct audits to ensure compliance and effectiveness.
5. Integrate Policies into the ISMS
  • Use it to develop more detailed security procedures.
  • Ensure policies align with other Annex A controls and broader risk management practices.
Key Differences: ISO 27001:2013 vs ISO 27001:2022
AspectISO 27001:2013ISO 27001:2022
Control StructureTwo separate controls: 5.1.1 & 5.1.2Merged into one control (5.1)
Implementation GuidanceLess prescriptiveMore detailed guidance for policy creation and alignment
Awareness & TrainingNot explicitly mentionedExplicitly requires policies to be part of training programmes
Attributes TableNot includedew attributes table for mapping policies to industry terms
Common Challenges & How to Overcome Them
  • Challenge: Employees don’t follow security policies.
  • Solution: Make policies practical and relevant to daily work. Use real-world examples in training.
  • Challenge: Policies are outdated or too generic.
  • Solution: Schedule annual reviews and update policies based on real threats and business changes.
  • Challenge: Policies are written in technical jargon.
  • Solution: Use plain language that all employees can understand.
  • Challenge: Lack of leadership buy-in.
  • Solution: Show how weak security affects business objectives—costs of breaches, loss of client trust, and legal penalties.
Final Recommendations
  • Make security policies living documents—review, refine, and update regularly.
  • Use policy training and awareness to create a security-conscious workforce.
  • Ensure policies are accessible, relevant, and easy to understand.
  • Keep policies aligned with business strategy and regulatory requirements.
  • Engage leadership in driving security culture from the top down.

The Annex Control Table

ISO 27001:2022 Organisational Controls
ISO 27001:2022 Technological Controls