When a serious information security incident occurs, confusion about who to contact, when, and how often makes the situation worse.
Annex A 5.5 exists to prevent that.
This control focuses on ensuring organisations have appropriate, pre-established contact with relevant authorities, so that legal, regulatory, and supervisory obligations can be met without delay or uncertainty.
It’s about preparedness, not escalation for escalation’s sake.

Annex A 5.5 of ISO 27001:2022 is concerned with maintaining appropriate contact with relevant authorities in line with legal, regulatory, and contractual requirements.
At a practical level, this means:
The control does not require organisations to report every incident, nor does it mandate specific authorities. Those decisions depend on legal, regulatory, and contractual context.
The intent is to ensure that contact is planned and proportionate, rather than reactive and improvised during an incident.
During an incident, time pressure and uncertainty increase the risk of mistakes.
Without prior consideration of authority contact:
Annex A 5.5 helps organisations prepare for these situations by ensuring that relationships and expectations are understood in advance.
It also supports broader governance by helping organisations stay informed about:
This is particularly relevant where data protection, financial regulation, or sector-specific oversight applies.
A practical approach to Annex A 5.5 typically includes the following steps.
Start by identifying which authorities are relevant to the organisation.
These may include:
Relevance depends on where the organisation operates and what information it handles.
Not all incidents require external notification.
Organisations usually define triggers based on:
Clarity here reduces hesitation and inconsistent decision-making during incidents.
It should be clear who is authorised to contact authorities and who supports that process.
This helps ensure:
Authorisation is particularly important where sensitive or legally significant information is involved.
Contact with authorities should be deliberate and accurate.
Organisations often define:
This protects both the organisation and individuals involved.
Maintaining contact is not limited to incidents.
Ongoing engagement can help organisations:
This proactive awareness supports better decision-making under pressure.
Most issues arise from lack of preparation, not intent.
Annex A 5.5 is about reducing uncertainty at critical moments.
When contact with authorities is planned:
Waiting until an incident occurs to think about authority contact is rarely effective.
Plan it early, keep it proportionate, and review it as obligations change.
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